Refund policy

At Zafira Organics, we take pride in delivering high-quality, natural hair care products. Due to the personal care nature of our products, we maintain a strict no return and no refund policy.

📌 No Returns or Refunds

For hygiene and safety reasons, we do not accept returns or offer refunds once the product has been delivered.

⚠️ Exceptions (Damaged or Incorrect Items Only)

We only offer replacements in the following cases:

You received a damaged product
You received the wrong item

To request a replacement:

Contact us within 24 hours of delivery
Provide clear photos of the issue
Ensure the product is unused and in original packaging

📦 Order Responsibility

Please make sure:

Your shipping details are correct
You are available to receive the order

We are not responsible for failed deliveries due to incorrect information.

🚚 Cash on Delivery Orders

All Cash on Delivery (COD) orders are confirmed before shipping. Once delivered, they are not eligible for return or refund.

📞 Need Help?

If you have any concerns, feel free to contact our support team. We’re here to help and ensure you have the best experience with Zafira Organics.